Shipping Cost & Delivery Time:
Please keep in mind that we post all our green tea and tea ware direct from Japan. Sometimes you might experience delays in receiving your items, but we try our best to get them to you as fast as possible. We can ship all our items by one of the following:
Airmail:
Airmail usually takes 6-12 days. It is reasonably fast, reliable and cheap.
EMS (Express Mail Service) with tracking and insurance:
EMS usually takes 3-5 days and includings tracking and insurance. EMS is recommended for bigger orders or orders that include breakable items such as teapots.
***Our shipping costs are based on the overall weight of the package***
All shipping costs will automatically be charged in the checkout procedure of our store. All shipping rates are taken from the Japan Post website. Please check the table below for our Airmail shipping costs by zones.
Zone 1 = Asia and Overseas Territories of USA.
Zone 2 = Oceania, Middle East, North America, Central America, West Indies and Europe.
Zone 3 = South America and Africa.
| Weight |
Zone 1 |
Zone 2 |
Zone 3 |
| Up to 50 g |
$1.20 |
$1.50 |
$1.70 |
| Up to 100 g |
$1.90 |
$2.40 |
$2.90 |
| Up to 150 g |
$2.60 |
$3.30 |
$4.10 |
| Up to 200 g |
$3.30 |
$4.20 |
$5.30 |
| Up to 250 g |
$4.00 |
$5.10 |
$6.50 |
| Up to 300 g |
$4.70 |
$6.00 |
$7.70 |
| Up to 350 g |
$5.40 |
$6.90 |
$8.90 |
| Up to 400 g |
$6.10 |
$7.80 |
$10.10 |
| Up to 450 g |
$6.80 |
$8.70 |
$11.30 |
| Up to 500 g |
$7.50 |
$9.60 |
$12.50 |
| Up to 550 g |
$8.20 |
$10.50 |
$13.70 |
| Up to 600 g |
$8.90 |
$11.40 |
$14.90 |
| Up to 650 g |
$9.60 |
$12.30 |
$16.10 |
| Up to 700 g |
$10.30 |
$13.20 |
$17.30 |
| Up to 750 g |
$11.00 |
$14.10 |
$18.50 |
| Up to 800 g |
$11.70 |
$15.00 |
$19.70 |
| Up to 850 g |
$12.40 |
$15.90 |
$20.90 |
| Up to 900 g |
$13.10 |
$16.80 |
$22.10 |
| Up to 950 g |
$13.80 |
$17.70 |
$23.30 |
| Up to 1000 g |
$14.50 |
$18.60 |
$24.50 |
| Up to 1250 g |
$16.25 |
$20.85 |
$27.50 |
| Up to 1500 g |
$18.00 |
$23.10 |
$30.50 |
| Up to 1750 g |
$19.750 |
$25.35 |
$33.50 |
| Up to 2000 g |
$21.50 |
$27.60 |
$36.50 |
Return Policy:
We always try our best to insure your Japanese green tea and tea ware reaches you without any problems and we hardly ever experience any returns or disputes. But incase you have a problem here are our return policies:
1. We will only replace items which have been lost because of an error on our part.
2. Mistakes that you make when placing an order (e.g. wrong shipping address) will not be eligible for free replacement items.
3. We CANNOT accept any returns of opened green tea.
4. No returns are accepted on any of our items which have not been returned to us within 5 days of you receiving them from us.
5. Breakable items such as tea sets and teapots shipped by Airmail CANNOT be replaced if they are broken in transit. EMS shipping is recommended for breakable items. Read return policy no.6.
6. Breakable items such as tea sets and teapots shipped by EMS CAN be replaced if they are broken in transit. You should notify us within 48 hours of receiving the item by email. Please email us and then we can forward you instructions on how to claim for breakages. After which, we will either be able to ship you a replacement or refund your payment if the item is out of stock.
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ORGANIC SHINCHA 2008!!!
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